Refund policy

Returns & Refunds Policy

We comply with the South African Consumer Protection Act (CPA) and want you to be satisfied with your purchase.

Returns 

If you purchased an item online, you may return it within 30 days of receiving it.

To qualify for a return:

  • The item must be unused, in its original packaging, and in a resaleable condition
  • You must notify us within 30 days of delivery
  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, you may return it within 30 days of delivery.

You may choose:

  • A full refund
  • A replacement

We will cover all reasonable return shipping costs for these items.

Non-Returnable Items

The following items are not eligible for return unless defective:

  • Perishable goods
  • Opened personal care or hygiene products
  • Custom-made or personalized items
  • Digital products or downloads
  • Gift cards



    Consumable & Hygiene Products

    For health, safety, and hygiene reasons, consumable products and hygiene-related items cannot be returned, refunded, or exchanged once opened, used, or unsealed, unless the product is defective or incorrect upon delivery.

    This includes, but is not limited to:

    • Personal care products
    • Hygiene products
    • Consumable supplements or edible items
    • Any item intended for intimate or sanitary use

    Please ensure you review your order carefully before purchasing these products.


Refunds

Once your return is received and inspected:

  • We will notify you of the outcome
  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method
  • Bank processing times may vary.

 

 

Order Cancellation & Change of Mind

Once an order has been successfully placed and payment has been received, we begin processing the order for fulfilment. For this reason, we do not accept cancellation or refund requests solely because a customer has changed their mind after placing an order, particularly once the order has entered our processing or fulfilment stage.

If you wish to cancel an order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched, but cancellation cannot be guaranteed.

Once an order has been processed, packed, or dispatched, it can no longer be cancelled as a change-of-mind request. In such cases, the customer may only return the product where the return is permitted under this Returns & Refunds Policy and applicable South African consumer law.

Please note that a customer changing their mind, ordering the wrong product, ordering the wrong size/variant, or simply no longer wanting the item does not constitute a defective or incorrect product.

Any return that is accepted for a permitted change-of-mind reason must meet the applicable return requirements outlined in this policy, including being unused, unopened where applicable, in its original packaging, and in a resaleable condition. The customer is responsible for any applicable return shipping costs.

Nothing in this policy is intended to limit or exclude any rights you may have under the South African Consumer Protection Act (CPA).

Exchanges

We only offer exchanges for defective or damaged items.
Please contact us to arrange an exchange.

How to Start a Return

To initiate a return, please contact us with your order number and reason for return.
Do not send items back without contacting us first.

Contact Us

If you have any questions about returns or refunds, please contact us at:
email: herformsa@gmail.com
Whatsapp: 076 516 4847
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